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How to: Hard Reset HTC Windows Phone 8X 8S

How to: Hard Reset HTC Windows Phone 8X 8S

by Nirave20 November 2012

windows phone 8x

So you’ve seen the specs, read everything we’ve published and decided to buy either the Windows Phone 8X or the Windows Phone 8S. Every so often, every phone needs a good battery pull now and then. Or something more sinister comes up and you need to factory reset the device.

Can’t work out what to do when the phone won’t load up? Not to worry, we’ve got you covered. Here’s how to factory reset the Windows Phone 8X or the Windows Phone 8S.

Hard Reset

Sometimes a battery pull just won’t fix the problem. In these cases, it’s time to do a hard reset on the phone. Warning: All data will be lost from the phone when performing a hard reset. We recommend taking regular backups of your data.

If the phone powers on, navigate to Settings > About > Reset your Phone.

This will reset your phone to factory settings. If the OS won’t load up, use the method below.

windows phone 8x

Warning: Backup all your data

The first step is to backup all your data. I personally use cloud storage with Google but you can also use SkyDrive and other solutions to backup your data. The Windows Phone OS is designed to automatically back up your contacts to your Microsoft account which should mean your contacts are recoverable if you can’t turn on your phone.

The reset

  1. Switch the phone off.
  2. Press and hold the VOLUME DOWN button, and then briefly press the POWER button. Release the VOLUME DOWN button when you see an icon on the screen.
  3. Then press the following hardware buttons in sequence: VOLUME UP >VOLUME DOWN POWER VOLUME DOWN

Success!! Your phone is now reset to factory defaults.

We hope this guide has helped and please share using the links below! Thanks!

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About The Author
Founder of UK Mobile Review - I'm in my twenties and based in London with a passion for mobile tech, travelling and the Middle East. Connect with me using the links below.
  • mike73hull

    it does work yes got my phone working again

  • xinying

    Hi,my screen is hanged and i cant seem to off it, Even hard reset doesnt work.

  • bb


  • gregory

    3 buttons push on/off volume up and down and reset but mayby longer if 5 second

  • kravcik


    IT WORK!!!!!!!!

  • Moyish

    if i have an at&t 8x that was unlocked using an original at&t code, will the hard reset erase the unlocking as well??

    • Nirave


      No it won’t unfortunately. The handset will remain locked after the reset.